Autel tools First, the software and the serial number of binding:
- Availability: models with SD card requires registration on the website, download the software by connecting Autel server machine itself or PC Suit, software and serial number binding, no one from the other machine copy software, SD card can not be mixed Otherwise, there will be licensing issues or wifi mac mismatch.
- Models involved are: DS708, Maxisys, Maxisys mini, Maxisys Pro, Maxisys Elite, TS501, TS601, MD701, MD702, MD703, MD704, MD802, MOT PRO (EU908), AL609, AL609EU, AL609, AL619EU, VAG505, OLS301, EBS301, MaxiCheck AbsSrs, MaxiCheck DPF, MaxiCheck EPB, MaxiCheck Oil Reset, MaxiCheck SAS, MaxiCheck TPMS, MaxiCheck Pro.
- related problems and solutions: When free software upgrade period expires, if the customer software can not use some software problems, there are two ways: A. Please SD card inside the original backup software to your computer or other storage device, follow these software can be directly copied to the SD Card directly. B. If there is no backup before, please upgrade fee launched one year to download the software and all other software, including all software updates within a year. Two, SD card there is a problem how to do?
- Problem: SD card unknowingly damaged or lost, causing the machine to boot prompt SD card is damaged or Please insert SD card.
- Workaround: re-purchase a new SD card, through PC Suit download the upgrade. Ruoyi over upgrade period, you can copy the software before the backup to the new SD card; without backup, please buy upgrades.
- Note: A. Please do not plug the SD card in the case of a machine powered, easy to damage. B. If the SD card is lost, and this serial number is not registered, you can contact Technical Support ask License serial number to complete the registration upgrade. C. If you are prompted for a SD card or SD card is inserted, the SD card slot may be damaged, please repair. Third, the product upgrade steps:
- Maxisys series: to Maxisys --- Update page, select the need to download the software directly.
- DS708:http://www.eobdtool.co.uk/upload/pro/how-to-update-ds708.pdf
- Other models can be registered:Software update Instructions (PDF)
- do not need to register the product: Model: AL301, AL319, AL419, AL439, AL439B, TS101, TS401, AL519, AL539, AL539B, MV208, MV400. Step: The Setup CD inside, as MaxilinkII installed PC, go to the official website www.autel.com download the corresponding upgrade, run maxilink II, select just downloaded the upgrade program to upgrade. Specific steps Reference Manual Update section. Fourth, discontinued models:
MS301, MS310, MS409, MS509, VAG405, JP701, EU702, US703, MD801，Maxi Recorder, Maxi Tester, TS301, EST201, GS500, Oil Reset Tool. Discontinued product updates were not available, last updated software can download from this website Old Products section:
http://www.auteltech.com/autelcms/UpdatesDownloads/429.jhtml# Aftermarket Frequently Asked Questions:
First, the regional car OBD supported: Europe: in 2006 only after support OBD; Americas region: in 1996 only after support OBD; Asia: in 2009 only after support OBD. Second, the software prompts Wifi mac does not match how to do? 1. If the software has been able to normal use, the sudden appearance of this error, please click on the page to see whether Wifi open, click wifi if no response, restart invalid, it is likely that wifi module is broken, needs repair. 2. When prompted to confirm a single software or any software. If only a single software problem, just delete re-download; if all the software problem, make sure all the software within the SD card through the correct Autel ID download from, and not copied from other SD card. 3. If everything runs correctly, still prompted this error, S / N and Wifi mac address pictures sent to Technical Support to check Autel product management website information matches. Third, the registration fails how to do? The most common cause of failure registration is the registration code input errors, please note that the registration code is 6 digits (can be found from the About screen), rather than the customer's own set of login password. If the registration code confirmation, still prompt the product does not exist, set the serial number and registration code interface camera to technical support, product management site to check whether the information matches. If you find website information and machine information does not match, please send IT Chen Qichuan machine image correction. Fourth, the product has been registered, but the boot still prompt the serial number is not registered, you can not upgrade. This problem is usually due to the DS708 machine hypervisor older cause, please insert the machine via PC Suit can download the latest System Program, then the SD card. Fifth, the boot prompt "Please obtain authorization" If this error message appears, you can log in PC Suit upgrade tool on networked computers, suggesting Obtain authorization successfully will appear automatically after a successful login. If this serial number to determine the corresponding Autel ID, you can contact technical support queries. Six, DS708 card in the boot page and unknown error message Encounter such problems, please try to restart the machine, can not be solved if the restart, please copy the operating system() to SD card root directory, and then boot. If the operating system after heavy firing still can not boot, boot error please send us the pictures or videos. Seven, customer feedback machine can not measure the car how to do? 1. If a feature is not supported by a car tips or communications failure, it may be software does not support or steps, the best datalog direct upload to the server directly from the R & D engineers analyze data solutions. Please note that the states must upload data models, model year, VIN code, description of the problem. To query the bug to resolve the situation, please tell us uploaded datalog the machine serial number and model, VIN code. 2. If all the software on the machine can not test, please check the physical connections, especially to check whether the test mainline OK. 3. If all the cars are not a software test, check the car connector, can also be directly re-install the software. Eight, DS708 boot error: GetSysInfoFromRegTab () failed error Phenomenon: Some older operating system upgrade from DS708 V6.31 to V6.33 may result in the above error can not boot. Workaround: Post this program() to the customer. SD card catalog to find this scan_arm.exe scan files, replace this program within the SD card application attachment, can reboot....
This post answered all the original Autel scanner tools frequently asked questions technically.
www.obd365.com is the authorized dealer of Autel products, therefore the following parts will helps.
Update Software and serial number: 1). Update and Registration:
all Autel scanners with SD card need to register on Autel official site, and download software program via the machine or connect PC Suite to Autel server, the software program is bound with the serial number, copy the software from other machines is not allowed, nor the SD card is not allowed to mix-use, otherwise it will lead to authorization issue or wifi mac mismatch.
The related Autel scanner tools include: DS708, Maxisys, Maxisys mini, Maxisys Pro, Maxisys Elite, TS501, TS601, MD701, MD702, MD703, MD704, MD802, MOT PRO(EU908), AL609, AL609EU, AL609, AL619EU, VAG505, OLS301, EBS301, MaxiCheck AbsSrs, MaxiCheck DPF, MaxiCheck EPB, MaxiCheck Oil Reset, MaxiCheck SAS, MaxiCheck TPMS, MaxiCheck Pro.
Update FAQ: There are two solution when the software free update period expires, and accordingly software not work Please copy the original software stored in the SD card, and back up to a computer or other storage devices, when you need it, just copy the software into SD card and directly use it. If no backup, please pay for one-year update, and then download this update software and other software including all software update within one year.
SD card has problem, what to do? Problem: SD card get damaged or lost accidently, and cause the machine prompt “SD card is damaged” or “Please insert SD card” when boot. Solution: buy new SD card, download software via PC Suit to update. If free update period expires, copy the old software into the SD card; if no back up, please pay for update.
Notes:
Do not casually pull and plug SD card when machine powered, it’s easy to damage machine. If SD card lost without registration via the serial number, please contact our technical support for the registration code, then complete the registration and update. If you still get message “SD card not insert” after changing another SD card, then you may get SD car slot damaged, please return to us for repair.
Update steps: Maxisys series: click Maxisys—Update, choose the software you want to download DS708: follow “How to update DS708.pdf” Other Autel scan tools which can register: follow “Software update instruction.pdf” Autel scan tools which no need register” Model: AL301, AL319, AL419, AL439, AL439B, TS101, TS401, AL519, AL539, AL539B, MV208, MV400.
Procedure:
Open CD and install the application eg. MaxilinkII I nto the PC, browse
www.autel.com, download the corresponding update application, run maxilink II, and choose the well-done update application to update. For detailed operation procedure, please refer to the user manual.
Following Autel models stop production: MS301, MS310, MS409, MS509, VAG405, JP701, EU702, US703, MD801，Maxi Recorder, Maxi Tester, TS301, EST201, GS500, Oil Reset Tool.
Note: the above-mentioned products are not available with update any more, for the latest update software, please browse
http://www.auteltech.com/autelcms/UpdatesDownloads/429.jhtml# and click “Old Products” to download.
Autel scanner tools after-sales FAQ
Which year of OBD-compliant vehicles do Autel products work with? For European cars: cover the OBD-compliant vehicles after 2006 year;
For USA cars: cover the OBD-compliant vehicles after 1996 year;
For Asian cars: cover the OBD-compliant vehicles after 2009 year.
Wifi mac mismatch, what to do? 1). Software worked well before, but now get error “Wifi mac mismatch”, please try to click WIFI page, if no reaction, reboot it and no work, maybe WIFI module damaged, please return us for repair.
2) You may get prompt from one single software or from all software, if get from one single software, please directly delete it and re-download, if all software have error, please ensure all the software stored in the SD card is downloaded via correct Autel ID not copied from other SD card.
3) If you operate correctly, but get error “Wifi mac mismatch”, please send our technical support with the picture of S/N and wifi mac address to check whether Autel products management information match or not.
Register failure, what to do? The common reason for registration failure is that user input incorrect registration code, please pay attention registration code is 6 figures (which can be found from About page), not the login password. If you input correct registration code, but still get error message “Product not found”, please take a photo of serial number and registration code, then send it to our technical support for check whether the product management information match or not.
Product has been registered, but it still prompts the serial number is not registered and cannot be upgraded. This problem is usually due to the ds708 machine’s older management program, please download newest System Program via PC Suit, and then insert SD card into the machine.
After machine boot, it prompts “Please obtain authorization” Please use a computer with network connection to login PC Suit update program tool, after you successfully login, it will automatically display “Obtain authorization successfully”, if you are not sure the Autel ID corresponding to the serial number, please contact our technical support.
DS708 freeze after boot, and get unknown errors. Solution: please firstly try to reboot the machine, if not work, copy “NK(1).bin” into SD card root directory, then boot again, if still fail to boot the machine, please send the error message to us via pictures or video.
Feedback: machine fail to test the car, what to do? 1). If you get prompt “not support” or “communication fail “when trying certain function for some car model, it is likely the software fuction is not available for the model, or you operate incorrectly. Please upload “datalog” to the server and the engineer will analyze the data and fix the issue. car make, model, VIN, problem description are required in datalog.
To know the bug solving process, please tell us the serial number of the machine that uploads datalog and the car model and its VIN.
If all software in the machine can’t be tested, please check and test whether the cables are connected well or not, especially the testing main cable. If certain software is not working with all car models, please check this car’s connector, or re-install this software.
DS708 get error message: GetSysInfoFromRegTab() failed error Error: for some older version of DS708, when they update operation system from V6.31 to V6.33, they may get error message “GetSysInfoFromRegTab() failed error” and fail to boot the machine.
Solution: contact the seller and they will send you this application named “scan_arm.exe”, and then replace the same named “scan_arm.exe” in the “scan” directory of the SD card, reboot the machine, the error will disappear.
http://www.obd365.com/wholesale/brand-autel/