• Led hardware management and installation initiatives for servers from HP, DELL, and Lenovo on both Windows and Linux platforms, ensuring optimal performance and functionality.
• Collaborated closely with World Wide Tech's management, other leadership team members, and multiple vendors housed in data centers to plan and execute various hardware-related projects.
• Developed schedules and Work Breakdown Structures (WBS) for hardware maintenance and installation projects, overseeing assignment, direction, monitoring, and review of all related tasks.
• Acted as the primary point of contact for hardware-related escalations and outages, providing prompt resolution and effective communication to stakeholders.

• Provided on-site technical support as a field contractor, specializing in the repair and maintenance of Point of Sale (POS) systems for various clients.
• Conducted troubleshooting and diagnostic assessments to identify hardware and software issues, implementing timely and effective solutions to ensure minimal downtime for clients.
• Demonstrated strong technical proficiency in POS system repair and maintenance, earning recognition for consistently delivering high-quality service and exceeding client expectations.

• Provided safe and reliable transportation services to passengers, completing over 5000 rides while maintaining a high level of customer satisfaction.
• Managed schedules and routes efficiently to maximize earnings and minimize downtime, catering to the needs of high-end clients with discretion and professionalism.
• Maintained a clean and well-maintained vehicle, ensuring passengers’ comfort and safety throughout their journey.
• Received positive feedback and ratings from passengers, including high-end clients, reflecting exceptional service and professionalism.

• Prepared and served a variety of delicious dishes to satisfy our valued customers, ensuring each meal met our high-quality standards.
• Worked closely with the kitchen team to maintain smooth operations during busy shifts, contributing to a positive and efficient work environment.
• Upheld cleanliness and sanitation protocols to ensure a safe and hygienic kitchen environment, promoting food safety and customer satisfaction.
• Collaborated with management to develop and execute menu items and specials, enhancing the overall dining experience for our guests.

• Provided exceptional customer service by assisting shoppers in finding the perfect outdoor gear and apparel to suit their needs and preferences.
• Contributed to maintaining the visual presentation of the store, ensuring merchandise displays were attractive and appealing to customers.
• Collaborated with team members to uphold store standards, including cleanliness and organization, to create a welcoming shopping environment.
• Demonstrated product knowledge and enthusiasm for the Eddie Bauer brand, enhancing the overall shopping experience for customers.

• Ensured the safety and security of event attendees by vigilantly monitoring crowd behavior and enforcing event policies, contributing to a positive and enjoyable experience for all.
• Provided assistance and information to event attendees, addressing inquiries and concerns promptly and effectively to enhance overall satisfaction.
• Collaborated closely with event staff and security teams to coordinate crowd control measures and respond to any emergencies or incidents that arose.
• Exemplified professionalism and dedication in managing ground operations, contributing to the success of each event hosted by Insomniac.

• Prepared and cooked a variety of delicious burgers, fries, and other menu items to perfection, ensuring every order met the high-quality standards of 5 Guys.
• Worked efficiently in a fast-paced kitchen environment, managing multiple orders simultaneously to deliver prompt and satisfying meals to customers.
• Maintained cleanliness and organization in the kitchen area, adhering to food safety standards and contributing to a safe and hygienic work environment.
• Collaborated with team members to uphold the reputation of 5 Guys for exceptional food and customer service, contributing to a positive dining experience for guests.

• Provided exceptional customer service by assisting clients in selecting the perfect vehicle to suit their needs and preferences, guiding them through the sales process with professionalism and expertise.
• Demonstrated in-depth product knowledge and familiarity with the latest automotive features and technologies, effectively communicating the value of various models to prospective buyers.
• Conducted thorough vehicle demonstrations and test drives, ensuring clients had a comprehensive understanding of the vehicle’s capabilities and features.
• Negotiated pricing and financing options to accommodate clients’ budgets and preferences, facilitating successful sales transactions and fostering long-term customer relationships.

• Conducted routine maintenance and repairs on hospital facilities and equipment, ensuring optimal functionality and safety for patients, staff, and visitors.
• Responded promptly to maintenance requests and emergencies, addressing issues efficiently to minimize disruptions to hospital operations.
• Collaborated with maintenance team members and hospital staff to prioritize tasks and coordinate repair efforts, optimizing workflow and productivity.
• Upheld compliance with safety regulations and standards, contributing to a secure and hazard-free environment within the hospital facility.

• Operated heavy press machinery to stretch and straighten beams used in the construction of aircraft fuselages and chassis, ensuring they met precise specifications and quality standards. • Utilized specialized techniques and equipment to carefully manipulate the metal beams, achieving optimal alignment and structural integrity for aerospace applications. • Safely operated a 50-ton crane to maneuver parts and materials within the production area, facilitating the movement of components and enhancing workflow efficiency. • Collaborated closely with team members to coordinate production schedules and prioritize workload, contributing to the timely completion of projects and delivery of high-quality components. • Adhered to strict safety protocols and procedures, promoting a safe working environment and minimizing the risk of accidents or injuries during the manufacturing process.

• Evaluated poultry products for quality and compliance with company standards, ensuring that only the highest-quality products reached customers. • Scored and inspected poultry tenders using established criteria, maintaining consistency and accuracy in assessment processes. • Collaborated with production team members to identify and address quality issues promptly, contributing to continuous improvement initiatives. • Adhered to strict food safety protocols and procedures, ensuring the safety and integrity of poultry products throughout the production process. 

• Operated shotcrete equipment as part of a team to rebuild giant ovens used for reheating and tempering steel beams, contributing to the restoration process. • Assisted in the complete tear-out of damaged refractory materials, ensuring thorough removal and preparation for rebuilding under the guidance of lead team members. • Participated in pouring new ceilings and applying shotcrete to rebuild oven structures, supporting the team in achieving structural integrity and efficiency in the heating process. • Aided in the management of removal of tear-out debris after demolition, maintaining cleanliness and safety in the work area. • Collaborated effectively with lead team members and colleagues to execute projects on schedule and within budget, contributing to the successful rejuvenation of oven facilities. 

• Managed shipping and handling operations within the warehouse, ensuring accurate and timely processing of incoming and outgoing materials and supplies destined for hospitals. • Oversaw the receiving, inspection, and storage of medical supplies and materials, maintaining organized inventory management systems to facilitate efficient retrieval and distribution to healthcare facilities. • Utilized forklifts and other equipment to safely move and transport medical supplies within the warehouse, adhering to safety protocols and procedures to ensure the integrity of the products. • Collaborated closely with team members to fulfill orders and meet the specialized needs of hospital customers, contributing to the seamless flow of essential supplies to healthcare providers. • Participated in inventory counts and audits, ensuring the availability of critical medical supplies and supporting the continuous operation of healthcare facilities. 

• Executed sales strategies to promote and sell reservation services for a diverse range of experiences including skydiving, limousine charters, helicopters, and hot air balloons, effectively communicating the unique benefits and features of each. • Cultivated and maintained strong relationships with clients seeking adventurous experiences, providing personalized assistance and ensuring exceptional customer satisfaction. • Generated leads and pursued new business opportunities in the adventure tourism industry through proactive outreach and networking efforts, contributing to the expansion of the client base. • Collaborated closely with team members to achieve sales targets and objectives, sharing insights and best practices to drive collective success in booking thrilling experiences for clients. • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless booking experience for clients seeking unforgettable adventures. 

• Successfully promoted and sold high-quality vacuum cleaners door-to-door, utilizing persuasive sales techniques and comprehensive product knowledge to meet sales targets. • Cultivated and maintained positive relationships with customers in various neighborhoods, providing personalized demonstrations and showcasing the features and benefits of the vacuum cleaners to address their cleaning needs. • Conducted targeted prospecting efforts to identify potential customers and generate leads in different residential areas, contributing to the expansion of the customer base for vacuum cleaner sales. • Collaborated with team members to coordinate sales routes and share insights, contributing to the overall success of the door-to-door sales team. • Provided exceptional customer service by addressing inquiries, resolving concerns, and ensuring a satisfying purchasing experience for customers interested in purchasing quality vacuum cleaners. 

• Skillfully prepared and cooked a variety of barbecue dishes with precision and attention to detail, ensuring the highest quality and taste for customers. • Managed kitchen operations during busy shifts, coordinating food preparation and cooking to meet customer demand and maintain efficient service. • Expertly smoked all the food served on outside smokers using real wood, meticulously monitoring and adjusting the fire to achieve the perfect smoky flavor. • Hand-stoked the fire every hour to maintain consistent heat and smoke levels, ensuring optimal cooking conditions for tender and flavorful barbecue. • Maintained cleanliness and organization in the kitchen area, adhering to food safety standards and regulations to ensure a safe and hygienic working environment 

• Embarked on my first job before high school, gaining valuable hands-on experience in the landscaping and general contracting industry. • Worked alongside a friend’s parent, learning the fundamentals of landscaping techniques and practices, as well as general contracting tasks. • Engaged in various landscaping tasks such as mowing lawns, trimming hedges, planting flowers, and maintaining garden beds. • Additionally, collaborated with another friend’s parent in laying hardwood flooring, participating in both restoring old flooring and new construction installation projects. • Contributed to various general contracting projects, including completing restoration work on old flooring and participating in new construction installations. • Demonstrated a strong work ethic, adaptability, and a willingness to learn across a diverse range of landscaping and general contracting tasks. • Additionally, gained exposure to IT field engineering by working with my neighbor, a professional IT field engineer specializing in server hardware, assisting with various tasks related to server maintenance and hardware troubleshooting. 

1. Technical Skills: • Hardware management and installation • Server maintenance (HP, DELL, Lenovo) • Troubleshooting hardware and software issues • Point of Sale (POS) system repair and maintenance • Operating heavy machinery (press stretch operator) • Shotcrete operation • Forklift operation • Warehouse shipping and handling • Inventory management
   1. Customer Service Skills: • Providing exceptional customer service • Catering to the needs of high-end clients • Addressing inquiries and concerns promptly • Ensuring customer satisfaction • Building and maintaining strong client relationships
   2. Communication Skills: • Effective communication with stakeholders • Clear and concise communication during events • Collaborating with team members and vendors • Providing assistance and information to event attendees • Demonstrating product knowledge to customers
   3. Organizational Skills: • Developing schedules and work breakdown structures • Managing schedules and routes efficiently • Coordinating sales routes • Prioritizing tasks and workload • Maintaining cleanliness and organization in various work environments
   4. Safety and Compliance Skills: • Upholding safety protocols and procedures • Responding to emergencies promptly • Ensuring compliance with safety regulations • Promoting a safe working environment • Adhering to food safety standards and regulations
   5. Leadership and Management Skills: • Leading hardware management and installation initiatives • Acting as a primary point of contact for escalations and outages • Collaborating closely with management and leadership team members • Coordinating production schedules and workload • Managing kitchen operations during busy shifts
   6. Adaptability and Flexibility: • Adapting to fast-paced environments • Managing multiple orders simultaneously • Responding to changing priorities and circumstances • Demonstrating adaptability across diverse job roles
   7. Problem-Solving Skills: • Conducting diagnostic assessments to identify issues • Implementing timely and effective solutions • Addressing quality issues promptly • Contributing to continuous improvement initiatives

• MS Office Suite (Excel, PowerPoint, Word, Access, Outlook, Visio) • Poweredge Servers • Blade Servers • Switches • Hardware Experience: Hewlett-Packard, Dell, IBM, Cisco 

• Dell 2000 Client 2020 • DSP Security and Privacy Foundations 2020 • DSP Security and Privacy Foundations 2021 • Dell 1000 Client Foundation 2019 • Dell EMC 1000 Enterprise Foundations 2019 • Dell 1000 Client Q2 Assessment 2019 • Dell EMC 2000 Storage Q4 Assessment 2019 • Dell Storage Corrective Maintenance • Dell EMC DSP Navigation of Tools and Portals • Information Technology Overview • Introduction to Dell Technologies • Dell EMC Product Introduction • Dell EMC DSP Customer Service and Expectations 

• Import of users using CSV • HP RP9 G1 Retail System Service and Support Mobility Service Qualification 2017 Assessment • Servicing HP Commercial Mobility Products • Servicing HP Desktops, Workstations and Notebooks for Service Technicians • Solution Awareness Training for Field Service Technicians Rev A 

• Lenovo Customer Service for Service Technicians • Warranty Basics for Technicians and Profile Administrators • Handling Difficult Customers • Lenovo Customer Service for Service Technicians 

• Technical Expertise: Skilled in managing hardware installation and maintenance for servers from leading brands like Hewlett-Packard, Dell, and Lenovo, ensuring optimal performance across Windows and Linux platforms. • Project Management: Successfully led multiple hardware-related projects, coordinating with cross-functional teams and vendors to ensure timely completion and enhanced operational efficiency. • Customer Satisfaction: Recognized for delivering high-quality technical support and service, particularly in the Point of Sale (POS) system domain, exceeding expectations in troubleshooting and issue resolution. • Team Collaboration: Played a key role in fostering a positive work environment and promoting teamwork across various roles, contributing to the success of team projects in diverse settings such as kitchen operations, event management, and customer service. • Continuous Learning: Proactively pursued and obtained numerous certifications from industry-leading companies, demonstrating a commitment to staying updated with the latest technologies and industry standards. • Adaptability and Resilience: Successfully balanced work responsibilities with personal commitments, showcasing adaptability and resilience in managing various roles and challenges, including providing for family needs while attending high school. 

1. Leadership and Teamwork: Demonstrated leadership skills as a Senior IT Engineer, leading hardware management and installation initiatives, and collaborating with cross-functional teams to execute projects successfully. Additionally, showcased teamwork abilities in various roles such as Cook at Jersey Sports Bar and Grill and Team Member at Eddie Bauer, contributing to a positive work environment and efficient operations. 2. Customer Service Excellence: Excelled in providing exceptional customer service across multiple roles, including Personal Driver at Lyft and Uber, Cook at Jersey Sports Bar and Grill, and Sales Representative at Carl Black. Consistently received positive feedback and ratings from clients and customers, reflecting a commitment to exceeding expectations and ensuring satisfaction. 3. Adaptability and Flexibility: Successfully adapted to diverse work environments and responsibilities, ranging from IT engineering to customer service and hospitality. Demonstrated flexibility in managing multiple orders as a Cook at 5 Guys and adapting to fast-paced event environments as Ground Control at Insomniac. 4. Problem-Solving and Technical Proficiency: Applied problem-solving skills and technical expertise in roles such as Senior IT Engineer, Field Contractor at Field Nation OnForce, and Warehouse Shipping and Handling at Owens and Minor. Identified and resolved hardware and software issues, contributing to enhanced operational efficiency and customer satisfaction. 5. Safety and Compliance: Upheld safety protocols and compliance standards in various roles, including Building Maintenance Engineer at Northside Hospital and Heavy Press Stretch Operator at UAC. Prioritized safety measures to ensure a secure work environment and minimize risks associated with heavy machinery and construction activities.