• My meta marketing pro chat is bugged, it says "continue chat" but open a blank messenger screen. Makes me unable to schedule or talk to my rep. Contacted support 3 times so far, this still hasn't been fixed after 2 weeks.
• Also had an error where one support bot was like "Would you like to talk to an agent" and when I said yes it kept repeating that then closed the chat.
• On mobile if you close an active support chat bubble you can't open it or find it until the support agent sends another message
• Every 3 days my app tells me there is a problem and I need to reinstall the app
• When paying a bill, the amount shown is never the correct amount to pay.
• When creating an ad, sometimes it will say I have duplicated headlines when none are duplicates.
• Sometimes when uploading a video to an ad, it gets stuck at 100% loading
• When turning off a creative enhancement on a manual carousel ad, there is a chance it completely resets it to a catalogue carousels and removes all the text, etc.
• "Estimated results" shows in 2 locations on the same page, if you change your budget multiple times they both start displaying opposite info. One will say "0 projected sales" while the other one might say "6-12 projected sales"

• Ad was telling me to enter a url before it could publish, even though all URLs were entered
• After publishing the ad, some of the advantage+ enhacements I turned off randomly turned on
• When turning them off, they would also randomly turn the "Highlight promo codes" off

1. Zing Works similar to Revolut/Wise, foreign currency banking essentially. Offer: Spend £5 minimum, make £20 Referral link Steps:
2. You'll need to be a UK resident aged 18 or over with an open Zing account You have until 31st May to:
3. Sign up by following the link above to the referral landing page form and following the instructions.
4. Register using a mobile number
5. Download the Zing app and be successfully on-boarded as a customer for the first time using the same details as above.
6. Top up your Zing account
7. Spend £5 using virtual card, google/apple pay or order a card and spend that way too (but this might take too long to arrive)
8. once promotion has ended, within 30 working days we should receive £20 each. You can refer up to 20 people each to make £400 yourself, but has to be completed by above date.
   
9. Zilch Virtual banking app, cashback on spending at loads of retailers online and in store via google/apple pay. Offer: Spend no minimum, make £5 (to spend towards one of above retailers) Referral link Steps:
   
10. sign up
    
11. set up pay now option
    
12. set up pay anywhere
    
13. purchase/ spend something
    
14. receive £5 once transaction has registered.
    

1. Freetrade Stocks and shares platform Offer: Deposit minimum £50, receive 1 share between £10-£100. Referral link Steps:
2. sign up using the link
3. fill in the W-8BEN form
4. deposit £50, no need to spend it on purchasing shares. Unless you want to of course.
5. receive a free share valued between £10-£100

1. Topcashback Cashback site where you can each money on every days online purchases Offer: Purchase using the platform and reach the £10 threshold for cashback. Referral link Steps:
2. sign up
3. use the site to find a retailer you shop with
4. purchase item
5. get cashback each time you do
6. build up £10+, that's yours to then cash out and spend as you wish via bank account/paypal/gift cards
   
7. Quidco Cashback site where you can make money on every day purchases Offer: Purchase using the platform and reach £5 threshold for cashback. Referral link Steps:
   
8. sign up
   
9. use the site to find a retailer you shop with
   
10. purchase item
    
11. get cashback each time you do
    
12. build up £5+, that's yours to then cash out and spend as you wish via bank account/paypal/gift cards
    
13. you'll get £15 once accomplished the above
    
14. Cheddar App that pay you money instantly for purchasing gift cards Offer: £5 for referring Referral link Steps:
    
15. sign up
    
16. link bank account
    
17. purchase gift cards
    
18. each cashback
    
19. withdraw once you reach £5 threshold
    
20. when you buy your first gift card, the referrer gets £5 also.
    
21. JamDoughnut App that pay you money instantly for purchasing gift cards Offer: £3 for using app for 1st time. Referral link Steps:
    
22. sign up using the link and input my code LA9G
    
23. link bank account
    
24. purchase gift cards
    
25. each cashback
    
26. when you cash out your funds for first time
    
27. Airtime Rewards App that pays you for spending in store or online, you can use the pot to go towards your phone bill (various ones available) or to gift to another members phone number instead. Offer: Sign up within 7 days and get £2 Referral link Steps:
    
28. sign up using the link and input my code if requested, LKMDEP7M
    
29. link a bank card you will spend with
    
30. use the linked card to make purchase various shops in store or online as per mentioned on airtime app within 7 days
    
31. we both get £2
    

1. Community Fibre Sign up and get £50 Amazon gift card Referral link
   
2. Smarty Sign up and get £10 voucher for Amazon, John Lewis or Uber Referral link
   

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'In carer’s allowance we are progressing an enhanced notification strategy as part of our existing commitment to improve customer engagement, building on our existing communications with customers. As part of this notification strategy we are considering all forms of targeted contact to find the most effective and efficient solution, such as exploring the use of targeted text messages or emails to alert claimants and encourage them to contact the Department when the DWP is made aware of a potential overpayment.'

'The new strategy will help claimants understand when they may have received an earnings-related overpayment or are at risk of doing so, and will encourage claimants to contact the DWP to meet their obligation to inform the Department of changes in their income and other relevant circumstances. This will reduce the risk of those customers being overpaid.'

• the earnings threshold appeared to influence decisions about how many hours some people worked. Even though claimants often denied that the threshold influenced their choices, they acknowledged being mindful to stay below the threshold. One claimant felt he had to refuse shifts at work that would take him over the threshold;
• in another example, the earnings limit led a claimant to reduce her hours as her wages increased, and eventually she was working so few hours that her employer felt it was not worth employing her due to her limited availability; and
• some claimants in paid work felt they might work more hours if not for the earnings threshold, and even suggested tapering the carer’s allowance earnings rule to encourage claimants to work more.

• poor communication on the part of the DWP meant that not all of those that had been overpaid benefit were clear on the reason for the overpayment;
• some said that while they were initially notified or questioned about an overpayment there was then no follow-up from the Department; and
• when the overpayment was initially raised, several claimants felt that they were spoken to or treated by DWP as though they had intentionally committed fraud when the overpayment had been a misunderstanding.

'... there is room to improve claimant understanding and possibly reduce mistakes leading to overpayments by improving communications around eligibility criteria. Since claimants did not engage with the detail of their benefit regularly, possibly only considering it once a year when they received their annual letter, more frequent communications may improve clarity of knowledge around carer’s allowance.'

• most claimants cared for close relatives, with two in five caring for a child (39 per cent), a quarter caring for a spouse or partner (25 per cent), and one in five (22 per cent) caring for a parent;
• caring was a long-term and high-intensity commitment, with half of claimants (52 per cent) spending 65 or more hours caring per week and more than half (54 per cent) caring for between 5 and 20 years;
• only 16 per cent of carer's allowance claimants were currently in paid work, tending to work part- time in lower paid jobs that they were able to fit around their caring responsibilities, with most (81 per cent) working 20 hours or less a week;
• of those not currently in paid work, seven in ten (69 per cent) said this was due to their responsibilities as a carer, with other barriers including a lack of flexible working options, claimants’ own health and confidence issues; and
• there was a lag between starting caring and claiming carer's allowance, with seven in ten claimants (70 per cent) caring for 5+ years, but only 3 in 10 (34 per cent) having claimed carer's allowance for that length of time.

'As of 14 May 2024, the volume of people who have an outstanding carers allowance debt is 134,800 with a total value of £251 million. This figure represents the total stock and as such the total monetary amount may have been accrued over multiple years. Those who have an outstanding carers allowance debt may no longer be in receipt of the benefit.'

'Women make up the majority of carer’s allowance claims, and this is reflected in the proportion of those with an outstanding carer’s allowance debt. As of 14 May 2024, there were 42,800 (32 per cent) males, 91,900 (68 per cent) females and 100 (less than 1 per cent) not identified, with an outstanding carer's allowance debt.'

• for universal credit, expenditure increased to £51.9bn in 2024 with an overpayment rate of 12.4 per cent (£6.5bn) and underpayment rate of 0.3 per cent (£180m), compared to expenditure of £43.4 bn, overpayments at 12.7 per cent (£5.5bn) and underpayments at 0.6 per cent (£240m) in FYE 2023;
• for personal independence payment (PIP), the overpayment rate was at the lowest recorded level of 0.4 per cent (£90m), compared with 1.1 per cent (£200m) in FYE 2023. However, the underpayment rate went up to 0.4 per cent (£80m), from 0.3 per cent (£60m) the previous year;
• for pension credit, the overpayment rate was 9.7 per cent (£520m) in FYE 2024, compared with 6.8 per cent (£330m) in the previous year, with underpayments remaining unchanged at 0.3 per cent (£50m) for both years; and
• for housing benefit, almost £1bn (£980m) was overpaid in FYE 2024 (6.3 per cent of expenditure), compared with £860m (5.7 per cent) in 2023. Underpayments remained stable at 0.4 per cent of spending (£50m in FYE 2024 and £60m in FYE 2023).

• the unfulfilled eligibility rate for 2024 is 1.2 per cent of expenditure (£3.1bn), compared with 1.0 per cent (£2.3bn) in the previous year; and
• universal credit, PIP and disability living allowance (DLA) account for around three-quarters of the total value of unfulfilled eligibility (at £730m, £870m and £750m respectively in FYE 2024).

'PIP has the second highest unfulfilled eligibility rate [4 per cent] of all benefits and fairly high expenditure [£21.6bn], so due to this combination, PIP accounts for around one-quarter of total unfulfilled eligibility in FYE 2024. DLA has the highest unfulfilled eligibility rate [11.1 per cent] but relatively low expenditure [£6.8m], so even though its rate is higher than PIP, it accounts for a similar amount of total unfulfilled eligibility in FYE 2024. Universal credit has a lower unfulfilled eligibility rate than DLA and PIP [1.4 per cent] but its high expenditure means that it also accounts for a similar amount of total unfulfilled eligibility in FYE 2024.'

'In the continued fight against fraud, today the Government will publish a new paper setting out the progress we have made in tackling fraud and error in the welfare system - Fighting Fraud in the Welfare System: Going Further. The paper sets out the progress we have made in delivering the commitments in the Government's 2022 command paper Fighting Fraud in the Welfare System and it demonstrates where we are going further to protect taxpayers’ money from fraudsters.'

• bringing forward a new Fraud Bill in the next parliament to treat benefit fraud like tax fraud, by providing for the ability to make arrests and conduct searches and seizures by warrant;
• exploring a new civil penalty to punish fraudsters, potentially broadening the scope of cases that can receive a penalty when the courts are not prosecuting, and increasing the value of the civil penalty;
• tripling the size of the Targeted Case Review programme to reach almost 6,000 staff with the aim of saving £6.6 billion by 2027/2028; and
• making changes to universal credit including new partly automated checks on self-employed income, new online prompts for claimants to re-declare their circumstances (such as if they have moved in with a partner), and increasing checks on capital when people claim the benefit to ensure they are eligible.

'In the period covered by this bulletin, the vast majority of migration notices have been sent to tax credit households whose likelihood of claiming universal credit and receiving transitional protection may be different from DWP legacy benefit claimants, the majority of whom had not yet been sent a migration notice in the period covered in this bulletin.'

• a total of 824,050 individuals (in 540,070 households) were sent migration notices up to March 2024 - up by around 300,000 and 200,000 respectively compared to the totals for December 2023;
• a total of 400,940 individuals (49 per cent of those sent migration notices), living in 275,980 households, have made a claim for universal credit;
• of households that have claimed universal credit, 166,860 (60 per cent) have been awarded transitional protection;
• a total of 238,990 individuals who were sent migration notices are still going through the managed migration process; and
• a total of 184,120 individuals who were sent migration notices have had their legacy benefit claims closed.

'We continue to take a measured and carefully managed approach to migrating legacy benefit recipients to universal credit. We have already successfully completed issuing migration notices to tax credit only recipients and we will continue to take every step possible to ensure that everyone receives the help and support they need during this next phase of Move to UC.'

• people claiming income support;
• people claiming housing benefit only, and those claiming child tax credit with income-related employment and support allowance (ESA); and
• people claiming income-based jobseeker's allowance.

• in February 2024, 30.1 per cent of claimants were in conditionality regimes that were subject to sanctions and, of these, 6.52 per cent were sanctioned - down 0.64 percentage points from the previous quarter;
• over the last year, 94.9 per cent of adverse sanction decisions were for failure to attend or participate in a mandatory interview; and
• in February 2024, there were 20,000 completed sanctions in the 4 weeks to 13 weeks sanction duration band, 4,800 in the over 13 weeks to 26 weeks duration band, and 4,000 of over 26 weeks duration.

'Comparisons with universal credit prior to February 2024 ... should not be made. This is because the data sources, methodology and rules of the benefits differ from those used for universal credit currently.'

'Across all households the most common reason for referral was due to issues with income and debt levels. The vital role of the social security system in driving these trends is clear from the fact that the majority (78 per cent) of people referred to food banks were reported to solely have income from the social security system, with a further 8 per cent having earned income as well as income from social security.'

'It’s 2024 and we’re facing historically high levels of food bank need. As a society, we cannot allow this to continue. We must not let food banks become the new norm ... A supportive social security system is the bedrock on which we end hunger for good. Building on this, we need much more effective employment and financial support for parents, carers and disabled people, and action to ensure everyone can have the security we all need to access opportunities and have hope for the future, through more secure and flexible jobs and investment in social housing. Food banks are not the answer. They will be there to support people as long as they are needed, but our political leaders must take bold action to build a future where everyone has enough money to afford the life’s essentials. The time to act is now.'

'... similar, no doubt to the material that the Social Security Advisory Committee saw but correctly declined, if information is not available to the House and the public, then we feel unable to consider it either.'

'I have asked for [the RDD study] to be available as soon as it can be, and the date I was given was spring 2024 ... I would like it out the door as soon as possible, so you have more data ... RDD is the next piece, the next building block and then, the longitudinal study will come through in 2025.'

'... we're looking for an undertaking from you, not to further expand the cohort until the Department can publish robust evidence of its effects. Are you able to give us that undertaking?

'So are you alluding to us holding 15 hours or with this latest laying at 18? Because I could certainly say to you, I think with all confidence that at 18, we want to understand the iterations and make sure that we've got a sound evidence base from there.'

'... we accept your undertaking, except we are still as dissatisfied as we were because you haven't provided, in the view of the Committee, sufficient explanation yet. We are awaiting this robust evidence, which I think that we now expect in June 2024.'

'The evidence we received indicated support for a rules-based system. This would be a system where payments would be adjusted within a range (based on the PHSO’s severity of injustice scale) to reflect the extent of change in the individual’s State Pension age and the notice of the change which the individual received. This would mean that the less notice you had of the change and the bigger the change in your SPA, the higher the payment you would receive. While not perfect, the advantages of such a system are that it would be: quick to administer; applying known data to a formula to determine the amount due; and relatively inexpensive (compared to a more bespoke system).'

'... the need for urgent action, given that the Ombudsman started to look at this issue in 2018 and that every 13 minutes a woman born in the 1950s dies ... Implementing a remedy will need parliamentary time, financial resources, and the data and technical systems only available to your department. It cannot happen without government support. We would ask you to bring forward proposals for a remedy by the summer recess.'

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