I'm absolutely convinced this game is just a cash grab into an EOS. They do not care about anything lmao. They are just copy and pasting everything under the sun. Too many mistakes and nothing in return. Please stop spending, save your money for a better game. They are putting in minimal effort into this game, save yourselves the trouble.
Copy pasting character detail information from previous banner.

Chat with customer service:
3/28/24, 10:39 PM - +86 147 3970 3127: Hello Ricky, this is Alexis from Teckwrap. I hope you're doing well. I wanted to reach out to you in response to your call earlier. Could you please provide me with more information about the nature of your inquiry so that we can better assist you?
3/29/24, 7:19 AM - Ricky: Hello Alexis. I had purchased a full roll of Blue Velvet (satin chrome) a while back. I was finally able to install it this past weekend after removing my previous Vivid wrap. I'm not new to vinyl wrapping especially when it comes to my own vehicle. I've used different brands ,vivid,3m, Avery, and even a cheap Chinese no name brand🫣. This was my first time using teckerap, and for reference the vinyl was kept in original shipping box and store inside under ac temp controlled until I took out to install.(I did the install on the weekends which took about 3 weeks starting March 1st)
So I say all that to give context to the problems I'm having with the wrap. After post heating yesterday I went out to run a few errands. I live in Florida and outside temperature was about 84° my car was in direct sunlight for about 5 hours. My last stop I noticed the vinyl wrap was starting to lift up on a few edges. Once I got back home I did a walk through around vehicle and noticed basically every panel except for both sides skirts have edges lifting. I have a 2014 BMW 650i Convertible, and I'm at a loss for the reason this is happening. The places it's happening is always on a edge, but on different locations. It's not a tension issue because flat areas on door and hood where I have no stretch is the location of the lifting. My car does run a tad hot because of it's very large engine and I did notice a lot of the lifting tends to be in areas where the heat was probably higher then majority of the rest of the vehicle.
During the install process I noticed that compared to most vinyls I have used this vinyl tends to be much more grabby/ sticky in general...but during install at times I had times where I had a large lack of that adhesion that I would say a majority of the wrap displayed.
I always expect to have 1 edge or 1 corner that might lift a little and need to be reheated and sealed back down, but I have never had an issue like this. Especially with no obvious reason I can figure out. I'm hoping the adhesive promoter I ordered will fix these issues, but I was hoping you might have some advice or information that might remedy situation. I am hoping I don't have to order more vinyl to repair any of these panels that might not stay down especially if the problem say happens again. Sorry for long response and I appreciate your help with this matter. Post heating was done over 24 hours prior to my day trip of errands.
3/29/24, 7:23 AM - TECKWRAP: Thanks for sharing your feedback. Please send us some photos of the issues so we can have a better understanding of the problems you're having. 3/29/24, 7:28 AM - Ricky: Ok, I will be able to do later today if that's ok with you? 3/29/24, 8:01 AM - TECKWRAP: Surely
4/5/24, 5:00 AM - Ricky: Now I've tried reheating and post heating area again, but I feel like if my car is outside in the sun these areas will lift back up again. 4/5/24, 5:01 AM - Ricky: Please confirm that you are able to view the pictures and quality is ok with me sending them this way. Thanks
4/5/24, 11:28 PM - TECKWRAP: Thanks for the photos. We were wondering if you apply the vinyl, stretch it first, then heat it? Or do you heat the films first, let them shrink, then apply them?
4/8/24, 8:45 PM - Ricky: I generally always try to apply first stretch then and heat after. I try never to have any tension on corners, edges, and seams. I have noticed after use 3m adhesion promoter I have been able to get a few of the areas to stay somewhat down, but it's almost like there is a problem with adhesive. I also in trying to fix these lifting problems have now overheated of few areas of the vinyl which is just my frustration and my fault in that regards. 4/8/24, 8:46 PM - Ricky: I have some of the original vinyl with backing still intact...unused not sure if that would help you?
4/9/24, 3:56 AM - TECKWRAP: Please note that Teckwrap is a multi-layered calendered film, unlike 3M or Avery's cast film. The main difference between them is the memories. Memories are the characteristics of the calendered vinyl that cause it to return to its original form after being heated/stretched.
It is essential to alleviate all the tension on the edges before installation. To do this, we recommend heating the film to remove any tension on the edges. This prevents the material from shrinking back to its original form (which causes lifting) after installation. For edges and deep grooves where there may be wrinkles or tension, lift the film slightly, heat it, and then wait until the vinyl goes smooth again before laying it down and squeezing out any wrinkles.
The vinyl will naturally shrink around the edges afterward. It shrinks on its own, and its shrinking ability can work to our advantage. To help the installation process, shrink the film (add heat) on the edges before cutting. Failing to do so can cause the vinyl edges to lift.
Also, we suggest using primer on the edges to strengthen the adhesive around the corners. Furthermore, we recommend leaving more cuts to prevent the vinyl from shrinking back. This will allow you to achieve a more precise fit and ensure that your wraps remain in place for years to come.
4/9/24, 3:57 AM - TECKWRAP https://www.youtube.com/watch? v=SKkeURoMiHE&list=TLGGIeIdX733MBswOTA0MjAyNA 4/9/24, 4:00 AM - TECKWRAP Starting from the fifth minute of the video, you can see that he heats the vinyl first and then lays it.
4/10/24, 2:42 PM - Ricky: https://youtu.be/hKzegAjekfE?si=yG3jXFa8QnW4Sv9d 4/10/24, 2:43 PM - Ricky: Satin chrome....he lays it first. Then heats lays and then heat stretch. By stretch I mean pulling tight to help keep wrinkles away during laying it down.
Later Then when I get to where I can't just lay it down anymore . I would apply heat to reset film and then stretch and lay it down. The edges I would heat to get rid of tension prior to wrapping around edges.
The video for matte orange on BMW he lays almost the whole door first before heat and stretch. I watched both videos satin for how to use and matte to see how he approached the panels of the BMW.
4/12/24, 5:28 AM - Ricky: Sooo... What's next? Did you confirm the video I sent and watch his application on the doors? So now we have cleared up that I followed the tutorial video provided by your company on how to install satin chrome wrap.
How do we fix this? Even after using 3m adhesion promoter the edges and areas of problems are still lifting once they reach higher temps during daily use.
4/12/24, 5:57 AM -TECKWRAP: I understand that you have raised concerns about the glue used in your product, and I would like to provide you with a more detailed explanation. Based on the picture you provided, we cannot determine that the root cause of the issue is the glue. If there were problems with the glue, the film would not only curl at the edges but also display signs of deterioration in another area.
Furthermore, it seems that the method you used for installation was splicing rather than using a whole piece. This approach requires more post-heating and advanced thermal energy to shrink the film, which may have contributed to the issue you are facing.
Therefore, we cannot include your case in the scope of our warranty. Nevertheless, we would be happy to provide you with additional materials to replace a certain area at a discounted price.
4/12/24, 6:00 AM - Ricky: Splice? Do you mean inlays? So it’s not the glue because you don’t see signs of glue failure. My installation must be wrong even though I followed your company’s multi video installation instructions.
What is this discount for the vinyl repurchase? Is it common for teck wrap to have the back of the film to be bright white regardless of front facing color of vinyl?
4/16/24, 5:45 AM TECKWRAP: Yes, inlays. The discount will be based on the size of the item you request. 33ft: $360 49ft: $523
4/18/24, 8:21 AM - Ricky: Yeah that's a hard pass especially with me following your application video and having all these lifting problems. You want me to pay double to wrap my car again with no guarantees not to have the same problem. I could of got 3m at this price point.
I provided all the information you asked for and even showed you a video from your company providing the steps I used for install which differs from your suggested install process. So if I installed the vinyl the wrong way then your company should still be responsible because the video instruction online I followed are from your company. I've tried to be as understanding as possible, but with the time lost, and now wanting me to trust your brand to spend more money is unacceptable. No way I will commit to a brand that doesn't stand by their products or process.
Take ownership for having 2 videos that have installation instructions that are not the same. I see no effort to stand behind your product and not provided quality customer service that would be expected.
4/18/24, 8:25 AM - Ricky: Of the only 2 reviews of this product 1 of them lists having the same problems as me!
4/18/24, 11:23 PM - TECKWRAP Could you please confirm if the vinyl you bought was purchased during February 2022?
4/18/24, 11:51 PM - TECKWRAP: IMG-20240418-WA0001.jpg (file attached)
The vinyl has a storage life of 2 years when stored at temperatures between +10°С and +20°С and relative humidity of 50% in its original packaging. It is essential to check the vinyl's adhesive properties, particularly after the 2-year period, as the glue may lose its optimal stickiness over time. Therefore, it is advisable to use vinyl within its storage life or as soon as possible after purchase to ensure the best results.
4/19/24, 3:25 AM - Ricky: Yes, stored inside my house at 74° until installed. So purchased 02/17/22 and received 02/21/22. I’m confused I thought you originally stated it was my install and there were no signs of glue failure. Now the reason your not helping me with warranty is because the glue has failed because it’s past the shelf date or warranty.
4/24/24, 10:25 AM - Ricky: The film was stored in original packaging inside a house that is temp controlled at 74-76* with humidity kept below 50% by AC unit. I noticed that online it says 2 years from manufacture date, and I don’t have anything that shows me the date it was manufactured. It would have been maybe a month past the 2 years shelf life date for the instal. So if it was manufactured on ship date then that would be about a month past “shelf life”. From your message your stating it’s recommended to install as soon as possible after purchase to ensure best results. Shelf life should guarantee the product provides the best results all the way to that said date. No where on the site does it mention that the glue starts to deteriorate prior to shelf life date provided. Nor does it have any recommendations to install ASAP because of a possibility of glue failure prior to shelf life date of film passing. My intention was never to wait this long for install, but given its 1 month past shelf life you wouldn’t expect the glue to fail so much so soon after the shelf date. I’m really not trying to be difficult, but you gotta understand where I’m coming from. Your solution puts me out almost the same amount of money from original purchase plus the TIME TO REINSTALL VINYL (mind you on faith that it is now shelf life as the cause and not my install method of film), and shipping vs teckwrap manufactured costs. That’s all risk and no guarantee in my end. If that is your only solution then I will stick with my answer of declining that “offer” and will start all over with a company that stands behind their product. My car with pictures and a positive experience on your site I would imagine does more then a 2nd review mentioning glue problems on this product.
4/25/24, 5:57 AM - +TECKWRAP: We regret to inform you that the vinyl you purchased is no longer covered by the 2-year warranty period. Our records show that your order was placed on February 16, 2022, at 2:26 pm, meaning the warranty period has expired. Unfortunately, we are unable to offer any warranty or replacement services for your vinyl at this time. We apologize for any inconvenience this may have caused you and appreciate your understanding. If you have any further questions or concerns, please let us know.